THE CORE OF
CS-PAC
With our client-centered approach, we customize our services to come up with the best solutions to your needs.
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EFFICIENCY
- STREAMLINED BUSINESS
OPERATIONSWe have your various back office processes covered so your company can focus on planning and executing your core business functions.
- QUICK
TROUBLESHOOTINGOur operations service is flexible and dynamic–we spot problems early on and solve them effectively, making sure all operational risks taken are minimal.
- AGILE
SPECIALIZATIONWe provide you a comprehensive and agile end-to-end outsourcing service that is equipped and ready for any real time requirements.
COST SAVINGS
- SKILLED RESOURCES FOR
YOUR BUDGETOur recruitment team will cater to your specifications and requirements, creating a team best suited to your needs using local insight and industry connections.
- COMPETITIVE PRICING IN
THE PHILIPPINESRecruitment and training expenditures can be kept to a minimum so you can reallocate your resources to other parts of the business.
- LOCATION AND
ENVIRONMENTAs an extension of your main office, you can maintain your standard operating procedures while enjoying lower infrastructure costs.
We ensure smooth execution of training classes and modules – online, or side-by-side.
CONTROL
- MANAGEMENT BY
EXCEPTIONAll variations on your processes, no matter how small, will be executed with strict compliance across different teams, and closely monitored for quality assurance.
- STRINGENT QUALITY
ASSURANCEAdherence to KPIs will be monitored on an interval basis within every work day. We treat problems with urgency, quickly addressing the cause and notifying all parties involved in a timely manner.
- EMPHASIS ON BENEFICIAL
CROSS TRAININGWe encourage flexibility, emphasizing cross training across different departments. Associates can be trained to process tasks for multiple accounts, making use of untapped talent.
We monitor these initiatives through skill and task matrices that guarantee an organized process. - SCREEN-BY-SCREEN
OPERATION MANUAL
CREATIONWe create user-friendly SOP manuals that can easily be integrated into your business processes.
With highly detailed and streamlined instructions accessible to all partners, we make sure that all employees are able to accomplish any task smoothly.
TECHNOLOGY SOLUTIONS
- DASHBOARD DATA
MANAGEMENTReallocation of idle resources will decrease your daily overall operation hours. We ensure maximum productivity by monitoring the progress of your operations in real time.
- TIME AND MOTION
CAPTUREMaximization of every agent’s productivity level will be monitored on Time Doctor, a tool that allows you to easily analyze agent activity data.
We will also help you track and review unnecessary actions, resulting in better service quality. - COMMUNICATION AND
ESCALATION CHANNELWe are always just a message or call away from your team. All concerns and issues are lined up in an efficient ticketing system, ready to be addressed.
